LEGAL
Refund Policy
This policy explains how cancellations and refunds work for BizSuite subscriptions. It should be read together with our Terms of Service.
1. Free trial
New customers may receive a 30-day free trial for one shop and one system. No payment is required during the trial. If you do not subscribe before the trial ends, access may be limited or suspended. You can cancel a trial at any time by contacting us.
2. Monthly subscriptions
Paid subscriptions are billed monthly, per shop and per system, starting from US$14 per month unless a different price is shown at checkout. Subscriptions renew automatically until cancelled.
3. Cancellation
You may cancel at any time by contacting hello@bizsuite.dev or through the billing portal provided by Paddle. After cancellation, you keep access until the end of the current billing period. We do not automatically refund the remaining part of a billing period.
4. When we refund
We will refund a payment when:
- You request a refund within 7 days of your first paid subscription charge and the Service did not materially work as described; or
- You were charged twice for the same subscription period; or
- You were charged after cancelling and the charge was made in error; or
- Applicable law requires a refund.
Refunds are issued to the original payment method through Paddle. We may ask for your account email, shop name, invoice number and a short description of the issue.
5. When we do not refund
- Change of mind after the 7-day first-payment window.
- Unused time after cancellation.
- Features that require a higher plan or custom work that was not purchased.
- Accounts suspended or terminated for breach of our Terms.
- Custom development, setup or onboarding work after work has started, unless a separate written agreement says otherwise.
Nothing in this policy limits rights you may have under mandatory consumer protection law.
6. Custom projects
Custom development, integrations, data migration and onboarding may be quoted separately. Deposits and milestone payments for custom work are non-refundable once work has started, unless the separate project agreement says otherwise.
7. Chargebacks
If you believe a charge is wrong, please contact us first. We will try to resolve it quickly. Filing a chargeback without contacting us may result in account suspension while the dispute is reviewed.
8. How to request a refund
Email hello@bizsuite.dev with the subject “Refund request”, and include:
- Your account email
- Shop name and system
- Invoice number or payment date
- The reason for the request
We aim to respond within 3 business days. Approved refunds are processed by Paddle and may take 5–10 business days to appear, depending on your bank or card issuer.
9. Contact
BizSuite
Email: hello@bizsuite.dev
Location: Malaysia